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Help centre
Guides for running your store. If you cannot find an answer here, ask us.
Getting started
Your store
- Creating a discount codeSetting up a code shoppers enter at checkout, and what the active/disabled status means.
- Reading your analyticsWhat each number on the analytics page counts, and how the date range and grouping work.
- Charging VAT on your ordersTurning VAT on, setting the rate, and the one setting that decides whether checkout adds tax on top of your prices.
Products
Orders
- What each order status meansPending, confirmed, fulfilled, and cancelled: what each one means and which ones can still change.
- Shipping zones and ratesHow to charge for delivery by country, and why everything ships free until you set a rate.
- Your customer listWhere customers come from, what tags and notes are for, and what happens to orders when you delete someone.